How to Make a Reservation

Many properties under estimate the value of the Reservations Department as a critical sales function in the hotel.

Often viewed as “switchboard” especially if they are still combined this area can be neglected in terms of sales training & value.

An excessive amount of revenue is secured or lost depending on the skill of the Reservations Sales Team.

It is important to have a consistent Sales Process in place as well as outstanding Room Descriptions listing selling features and Upsell Opportunities.

The members area has a download available listing an effective Reservations Sales Process in 14 Steps

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